Support Plans

Support, Management & Service Plans

NetPC Services provides customized monthly managed I.T. maintenance, service and support plans that fit every company or firm's needs and budget.
Clients under support plans get PRIORITY SUPPORT:

* REMOTE SUPPORT WITHIN 60 MINUTES OF YOUR CALL
* ON-SITE SUPPORT WITHIN 24 HOURS OF YOUR CALL.

NetPC Services provides 1-hour support remote response for customers under maintenance plans.

1-HOUR REMOTE SUPPORT RESPONSE

NetPC Services provides on-site response support within 24 hours.

ON-SITE SUPPORT RESPONSE WITHIN 24-HOURS

By being a customer under support contract, your company or firm will have priority support.

PRIORITY SUPPORT

NetPC Services provides customers under support contract with a monthly time sheet, detailing all tickets and calls placed, who placed them, which NetPC support consultant worked on each ticket, how many hours we worked on each ticket, and many other details to help our customers keep track and understand what issues are happening in their day-to-day I.T. environment.

DETAILED TIMESHEETS

U.S. BASED TECHNICAL SUPPORT

Contact us at 1.877.NETPC.IT (638.7248) for information on service contracts